Authors: L.V. Kovalenko, D.B. Shatko

Title of the article: Practice of improvement quality management systems of kuzstu

Year: 2018, Issue: 2, Pages: 77-86

Branch of knowledge: Economics and innovation management

Index UDK: 658 : 65.01

DOI: 10.26730/2587-5574-2018-2-77-86

Abstract: An important task in the field of higher education is to improve its quality, which is impossible without increasing the organizational effectiveness of educational institutions. Taking into account the development tendencies of the higher school, the quality management system (QMS) in educational organizations began to receive increased attention. The need to introduce and improve the QMS is conditioned by the variability in the requirements of the educational services market. The market is constantly presenting more and more stringent requirements to the educational institutions. To provide high-quality training for modern in-demand specialists, new specialties are being opened; great attention is paid to improving the level of competence of the teaching staff. To solve multifaceted tasks effectively, a flexible and efficient management system is needed that could establish uniform evaluation criteria and work performance rules with a clear distribution of authority and responsibility of employees. These requirements can provide a quality management system. The quality management system allows achieving a number of positive aspects, such as increasing competitiveness, clearly regulated rules for conducting work on the analysis of the educational services market, assessing customer satisfaction, managing personnel, motivating employees in the educational environment, and managing the infrastructure of the institution itself. In addition, universities face a combination of different types of risks that affect the activities of the educational institution. In addition, various types of risks are influenced by the activity of the universities, on the basis of what they need to identify, analyze and develop measures aimed at preventing their occurrence.

Key words: quality management system customer satisfaction questioning process automation quality manual risk management documentation

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